Refund and Return Policy – Petstroyal

Effective Date: December 9, 2024

At Petstroyal, we are committed to providing a seamless shopping experience. This Refund and Return Policy outlines the terms and conditions for returning items, exchanging products, and requesting refunds. By making a purchase, you agree to the terms below.

1. Eligibility for Returns

To qualify for a return or refund:

  • Items must be unused, unworn, and in their original packaging with all tags and labels intact.
  • The return request must be initiated within 14 days of receiving the product.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-made wristwatches.
  • Gift cards and promotional items.
  • Products that have been used, damaged, or altered by the customer.

3. How to Initiate a Return

To start a return process:

  1. Contact Us: Email us at info@petstroyal.click or call (608) 644-0126 within the return eligibility period.
  2. Provide Details: Include your order number, product information, and the reason for the return.
  3. Follow Instructions: Our team will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back.
  4. Ship the Product: Use a secure and trackable shipping method to send the item. Ensure it is properly packaged to avoid damage during transit.

4. Refund Process

After we receive and inspect the returned product:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

5. Exchange Policy

We offer exchanges for eligible items:

  • Exchanges will be processed once the returned item is received and verified.
  • If the requested item is unavailable, we will offer alternatives or issue a refund.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us immediately by contacting info@petstroyal.click and include photos of the product and packaging for verification.
  • We will arrange for a replacement, exchange, or full refund, including shipping fees, at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

8. Order Cancellations

  • Orders can be canceled within 24 hours of placement by contacting us at info@petstroyal.click or (608) 644-0126.
  • If the order has already been shipped, cancellation is not possible, but you may return the item following the terms of this policy.

9. Compliance with Google AdSense Policies

This Refund and Return Policy complies with Google AdSense standards by providing clear, transparent, and user-friendly terms for managing returns and refunds.

10. Contact Us

If you have questions or need assistance with a return or refund, please contact us:

At Petstroyal, we value your satisfaction and are here to address any concerns regarding your purchase. Your trust is important to us, and we are committed to providing a hassle-free return and refund process. Thank you for choosing us for your luxury wristwatch needs.