Sales Policy – Petstroyal

Effective Date: December 9, 2024

Welcome to Petstroyal. This Sales Policy outlines the terms and conditions governing all purchases made on our website. By shopping with us, you agree to these terms, ensuring a smooth and transparent shopping experience.

1. General Terms

  • Product Availability: All products listed on Petstroyal are subject to availability. If a product is unavailable after you place an order, we will promptly notify you and provide alternatives or a full refund.
  • Pricing: Prices are listed in USD and include applicable taxes unless otherwise specified.
  • Policy Updates: We reserve the right to update this policy, product details, or pricing without prior notice.

2. Placing an Order

  • Order Confirmation: After placing an order, you will receive an email confirmation containing the order details. Please review it carefully and contact us immediately if any corrections are required.
  • Accurate Information: Ensure all billing and shipping details provided during checkout are accurate to avoid delays.
  • Age Requirement: Customers must be at least 18 years old or have parental consent to make purchases.

3. Payment Methods

We accept secure payments through the following options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment methods as specified during checkout

All payment transactions are encrypted, and we do not store sensitive payment details.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 1-3 business days, excluding weekends and holidays.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the selected delivery method.
  • Order Tracking: Once your order is shipped, a tracking number will be provided to monitor the delivery progress.
  • International Shipping: We ship to select international destinations. Customers are responsible for any customs duties, taxes, or additional fees.

5. Discounts and Promotions

  • Promotional Offers: Discounts and promotional codes must be applied at checkout and cannot be applied retroactively.
  • Combination of Offers: Unless explicitly stated, multiple discounts or promotions cannot be combined.
  • Validity: Promotions are valid for a limited time as specified during the offer period.

6. Order Modifications and Cancellations

  • Modifications: Contact us immediately at info@petstroyal.click or call (608) 644-0126 to request changes to your order. Modifications can only be made before the order is shipped.
  • Cancellations: Orders can be canceled within 24 hours of placement. If the order has already been shipped, cancellation is not possible, but items may be returned following our Refund and Return Policy.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify Us: Contact us at info@petstroyal.click with photos of the item and packaging for verification.
  • Resolution: We will arrange for a replacement, exchange, or refund at no additional cost to you.

8. Returns and Refunds

For detailed information about returns and refunds, refer to our Refund and Return Policy.

9. Compliance with Google AdSense Policies

This Sales Policy complies with Google AdSense standards, ensuring clarity, transparency, and fairness in all sales-related processes.

10. Governing Law

This Sales Policy is governed by the laws of the United States and the state of Tennessee. Any disputes arising from this policy will be resolved under these laws.

11. Contact Us

For questions or concerns regarding this Sales Policy, please contact us:

At Petstroyal, we are committed to providing high-quality wristwatches and an exceptional shopping experience. Thank you for trusting us for your luxury timepiece needs.